Support
Questions, problems, or feedback about Veylan — we answer everything ourselves, usually within one working day.
Contact
Email us at support@veylan.app.
To help us resolve things quickly, include:
- The email address on your Veylan account
- Your iPhone and Apple Watch models
- What you expected to happen, and what happened instead
Common questions
My recovery score seems off
The score is computed from your HRV, sleep, and resting heart rate against your own baseline. It needs roughly 14 days of morning data before confidence is high — early scores are marked accordingly in the app. If a specific morning looks wrong, email us the date and we'll trace the exact signals behind it.
Subscriptions and billing
Subscriptions are billed by Apple through your Apple ID. You can manage or cancel any time in iPhone Settings → your name → Subscriptions — cancelling during the free trial means you won't be charged. For refunds, Apple handles those directly at reportaproblem.apple.com.
Restore purchases
Reinstalled or switched phones? Open the paywall or Profile → Settings and tap Restore Purchases.
Delete my account
You can delete your account and all associated data in-app: Profile → Settings → Delete Account. Deletion is immediate and irreversible. If you've lost access to the app, email us from your account address and we'll delete it for you.
Health data
Veylan reads HealthKit data (HRV, sleep, resting heart rate, active energy) only with your permission, and uses it solely to compute your recovery score and coaching brief. Full details in our Privacy Policy.